AI3DGenerator policy
Refund Policy
This policy explains how we handle subscription refunds, failed generation reservations, and billing issues.
Subscription requests
Contact [email protected] within 24 hours of a purchase if you believe a subscription charge was made in error. We review the request against account activity, payment status, and applicable law.
Failed generations
If a generation fails before a usable asset is stored, the reserved generation credits are automatically released or refunded in the credit ledger. Provider delays, partial outputs, or user cancellation may follow the task rules shown at submission.
Non-refundable usage
Credits already consumed by completed tasks, downloads, or other processed actions are generally not refundable unless required by law or an explicit plan promise.
Contact
Send the account email, receipt identifier, and a short description to [email protected]. Never email payment card details.